BestPet Support
Give it a pile of pet photos. It finds the one.
Something not working, or an answer you disagree with? Email hello@elulabs.com and you'll hear back within two business days. Mentioning your iPhone model and iOS version helps.
How it works
Choose between 3 and 10 photos of your pet, pick what you're choosing a photo for, and tap Find the Best One. BestPet compares them against each other and returns a single winner, a score, and the reason it won — plus the full ranking with a reason for every photo.
Why only 10 photos?
Because past that the answer gets worse, not better. We tested larger sets: beyond about ten photos the analysis starts returning near-identical scores, and the ordering stops meaning anything. Ten keeps every ranking a real comparison rather than a list that merely looks ranked. Bring your ten best and you'll get a better answer.
What happens to my photos?
They're sent for analysis and discarded within seconds. Nothing is written to a disk, a database, or a log, and no copy is kept — by us or in the app. There's no account and no photo library access; the system picker hands over only the images you pick. The privacy policy has the detail.
I disagree with the winner
Fair enough — it's an opinion, not a measurement. The scores exist to put the photos in order, not to grade your pet. If the result seems clearly wrong, try a different purpose from the picker: Cutest Overall rewards expression and personality, while Print / Frame weighs sharpness and lighting far more heavily, and they often disagree.
A ranking failed
Ranking needs a connection, since the comparison happens on our server. If you see an error, check your signal and tap Try Again. If it keeps failing on Wi-Fi with a good connection, email us — that's a problem on our end, not yours.
Purchases and restoring
BestPet gives you three free rankings. After that, unlimited rankings are a single one-time purchase — not a subscription, and nothing renews.
New phone, or reinstalled the app? Tap Restore Purchase on the unlock screen and sign in with the same Apple Account you bought it with. Refunds are handled by Apple at reportaproblem.apple.com; we can't issue them ourselves, but tell us what went wrong and we'll try to fix it.
Which pets work?
Cats and dogs are what it's tuned for. Other animals still rank perfectly well — you may just see a gentle note saying we couldn't spot a cat or dog, which you can ignore. It never blocks you.